My wife has the Eris (on Verizon) and she has only encountered a few problems (I am more than sure she caused a few...), it has locked up twice which was fixed by popping out the battery for a second. The touch screen keyboard does take some getting used too, and I personally am looking at getting the original Droid from Verizon for the keyboard factor only. Otherwise it is a great, light phone that is fast on VZ's network and rarely looses 3G signal.
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