CWB Factions help

I have a pair of factions and the lower laces have come undone. I have them temp fixed but the laces pretty much fell apart while getting the laces to go back through the eyelets under the overlay (big pain in the butt BTW). Also my cable for the hinge is getting very corroded. I sent an Email to CWB to get these parts replaced but have not been contacted back by them.

Does anyone know any particular person I can get in touch with to get these replacement parts? I can't just go to the local Board shop since I live in Okinawa Japan. I love CWB and I have heard how well they take care of there customers.