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To preface this story/question I am not dealer bashing as my dealer has been nothing short of fantastic on communication/working with.
So we have a 2014 Malibu MXZ that was having electronic issues last year which they initially started attempting to fix in July. This was all fine as it was covered under warranty. They tried replacing the computer units which were on back order and took forever to get. Boat has been at the dealership all winter and they have continued to work with Malibu corporate on what the issues are and how to fix them. Long story short one of the seals on the surf gate failed resulting in the hydraulic ram forcing water through a great deal of the cables/connectors in the boat. Again, they have been working with Malibu to get a solution/resolution to fix this under warranty. So I found out 2 weeks ago that the boat is going to need an entire new wiring harness; however, Malibu had discontinued the relationship with the company that makes them and had none in stock. My dealer called yesterday to give me an update that Malibu was able to agree get the company to make another wiring harness, but it would be 8-10 weeks best case. That would get me out until mid June and we don’t even know if this wiring harness will fix all of the issues. To further the frustration being the boat is torn apart for the work it can be used at all in the time period. Here in the upper Midwest waiting until Mid June eats up a good chunk of my season. Malibu has no agreement/plans on doing a loaner while I am stranded due to a warranty repair on their end. Is it normal for the boat companys to stick it to their clients like this? Blows my mind that I can buy an F150 and if it has a warranty issue I get a loaner vehicle for as long as its being worked on, but you buy some that is 3x as much and you are left out in the cold.
Again, my dealer has been very understanding and great to work with. They are stuck in a bad spot on this deal too and are equally frustrated.
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